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We do free shipping of orders all around the globe. The products available in stock are usually shipped within minimum of 5 working days. There is no limit of order size and amount.<\/p>\n
Please allow minimum of 5 working days for processing of the order<\/p>\n
The subjected delivery time is usually around 1-4 weeks to almost all countries. The tracking code will be provided to you with order confirmation and shipping email which you can track online anywhere. Orders will be delivered to your home. In case you don\u2019t receive your order and the tracking code says \u2018delivered\u2019, you can check your nearest post office.<\/p>\n
We are responsible for all our products and provide full customer satisfaction. If your product is faulty, you can return them within 15 days of receiving time. You will have to pay the shipping fee to get it back to us and you will get your refund.<\/p>\n
Our policy lasts 15 days. If 15 days have passed from the delivery date, unfortunately, we can\u2019t offer you a refund or exchange.<\/p>\n
To be eligible for a Return, the product must be unused and undamaged. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.<\/p>\n
\u2013 Do not send your purchases back to the label shown in the shipping package \u2013<\/p>\n
There are some situations where refunds are only partially refunded with the return of the item (if possible). Item is not in original condition, it is damaged or parts are missing for reasons not due to our fault. Any item returned more than 15 days after delivery.<\/p>\n
Once you have received and checked your return, we will send you an email to notify you that we have received your returned item. We\u2019ll also let you know whether to accept or decline your refund. If approved, your refund will be processed and the credit will automatically be applied to your original credit card or form of payment, within a certain number of days. Late or lost refunds (if possible) If you haven\u2019t received your refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before the refund is officially published. Then contact your bank. There is often some processing time before recovery is released. If you have done all of this and haven\u2019t received your money yet, contact us at: info@caftan.me<\/p>\n
Items displayed (if possible): Only items bought on normal price can be refunded, unfortunately the sales items cannot be refunded.<\/p>\n
Exchanges (if any): We only replace items if they are defective or damaged. If you need to replace it for the same item, send us an email at: info@caftan.me<\/p>\n
To return your product, email us at: info@caftan.me You will be responsible for paying your own shipping cost for returning your item. Shipping costs are not refundable. If you received a refund, the return shipping cost will be deducted from your refund amount. Depending on where you live, the time it takes for your mutual product to arrive may vary. If you\u2019re sending an item in excess of $ 75, you should consider using a shipping service to track or purchase a shipping insurance. We do not guarantee that we will receive your returned item.<\/p>\n